File Download Error Resolution Measures
Overview
This is an administrator guide for errors that may occur when downloading files from SHIELDGate.
When a user reports a download failure, we assist in analyzing the error and taking appropriate action.
File Download Error Types and Action Methods
| Code Number | Error Code Name | Error Description and Action Steps |
|---|---|---|
| 2000 | not found entity | File personal vault does not exist.조치 방법 **:**① Admin Page > File Menu Access ② [Storage Management] Menu ③ New Storage > Create Storage for Personal Use참고 Create Personal Space |
| 2001 | no permission write | No access permission to the storage where the file box is located.조치 방법 **:**① Admin Page > File Menu Access ② [Storage Management] Menu ③ Select Storage where SHIELDGate Filebox is located ④ Select [Permissions] Tab ⑤ Role > Add Member참고 Storage Management Document (3. Adding Roles) |
| 2006 | invalid entity name | File name format issue. If it contains characters that are not allowed, such as special characters, in Windows.조치 방법 **:**① Check file name length: limit 255 characters ② Check for special characters in file name: \ / : * ? " < >참고 Folder and File Naming Conventions |
| 2012 | user usage exceeded | Exceeded the personal storage capacity assigned to the user.조치 방법 **:**① For NAS storage:
1) Access the administrator page > file menu
2) [Storage Management] menu
3) Select the storage where the SHIELDGate file box is located
4) Select the [Information] tab
5) Modify the allocated size per user
② For other storage: File cleanup needed참고 Storage Management Document (2. Storage Detailed Settings) |
| 2021 | extension not supported | Download unsupported file extension.조치 방법 **:**① Administrator Page > File Menu Access ② [Settings] Menu ③ [File Management] Tab ④ Check 'Blocked Upload Extensions List'참고 Configuration Guide (2. File Management) |
| 1001 | cssb interface error | System Error조치 방법 **:**SOFTCAMP Inquiry |
| 1014 | webdav interface error | System Error조치 방법 **:**SOFTCAMP Inquiry |
| 5003 | not found company extra | Company information is not registered in SHIELDrive.조치 방법 **:**SOFTCAMP Inquiry |
| 6000 | not found user | User information is not registered in SHIELDrive.조치 방법 **:**One-time login to SHIELDrive |
| 10000 | not found unified storage | When querying storage information mapped to the personal space, if the storage information cannot be retrieved due to an Elasticsearch query failure.조치 방법 **:**SOFTCAMP Inquiry |
| 10003 | unused unified storage | File storage is not enabled.조치 방법 **:**① Admin Page > File Menu Access ② [Storage Management] Menu ③ Select the storage where the SHIELDGate file box is located ④ Select the [Information] tab ⑤ Activate 'Storage Usage'참고 Storage Management Document (2. Storage Detailed Settings) |
| 13003 | no permission | No upload permission for file storage.조치 방법 **:**① Admin Page > File Menu Access ② [Storage Management] Menu ③ Select the storage where the SHIELDGate file box is located ④ Select the [Permissions] tab ⑤ Allow 'Upload' permission참고 Storage Management Document (3. Adding Roles) |
| -1 | unknown error | Unknown error.조치 방법 **:**SOFTCAMP Inquiry |
| C5001 | internal server error | Server error (when an internal error occurs related to file creation or temporary files).조치 방법 **:**SOFTCAMP Inquiry |
| C5011 | Remote Browser Service error | File download error in remote browser.조치 방법 **:**SOFTCAMP Inquiry |
| C5009 | EDO Service error | Integration errors other than the errors (10000~10002).조치 방법 **:**SOFTCAMP Inquiry |
| C10000 | EDO integration error: ZTCAP | Policy retrieval error (when conditional policy evaluation errors occur, such as company lookup, user lookup, etc.).조치 방법 **:**SOFTCAMP Inquiry |
| C10001 | EDO integration error: Service | System Error조치 방법 **:**SOFTCAMP Inquiry |
| C10002 | EDO integration error: request | Invalid Request Body.조치 방법 **:**SOFTCAMP Inquiry |
Additional Notes
- When checking the download errors reported by the user
- Log the error code and message to identify the cause.
- Refer to the above measures to resolve the issue or contact SOFTCAMP.
- When a storage-related error occurs
- After checking the storage settings and permissions on the admin page, take action.
- When a network and integration error occurs
- Check for internal network issues and contact the SOFTCAMP technical support team if necessary.
- When a policy-related error occurs
- Check the file policy settings and adjust the policy if necessary to resolve the issue.